Coaching is a working relationship between a qualified coach and an individual or team for the purpose of achieving individual or organizational objectives.  Clients bring their goals and coaches bring their processes.

People typically turn to coaching when they want to:  

  • improve performance (i.e. “get to the next level”)
  • develop a skill (e.g. delegation)
  • work through a challenge (e.g. work/life transitions)

Coaching Success Depends on Trust & Chemistry
Like most relationships, trust and chemistry are critical to the success of a coaching relationship.  Clients are much more likely to attain their individual or organizational goals when they are open and honest with their coach.  Achieving lasting and transformational change requires the candid examination of a client’s preferences, needs, and motivations.  

In order to foster confidence and rapport, a coach should*:

  • possess qualifications and skills needed to support their clients
  • clearly communicate their process and expectations
  • seek to understand their client's’ situation and goals by maintaining objectivity, asking questions, and listening
  • maintain confidentiality
  • challenge blindspots and reveal new perspectives
  • encourage the adoption of new skills and behaviors
  • inspire confidence in a client's ability to achieve and sustain their desired change

Please see a checklist of should's and should not's below.*



*Generally, I try not to "should" all over my peers - or anyone for that matter.  However, in the interest of clarifying the expectations clients can reasonably have of a coach, I stand by the should's in this article.